When does my item(s) get shipped?
All in-stock items are shipped within the same business day if your order is placed by 4 PM PST. Any other items will be clearly marked on the product and cart pages about special delivery dates.
How long does it take to receive my item(s)?
The delivery dates depend on the shipping method you have chosen during your checkout. Standard shipping method orders are shipped via Post Office or UPS depending on best availability. Most standard orders arrive within 3 to 5 business days once they leave our fulfillment centers. Day definite expedite delivery options are offered on some products during checkout process. These items are guaranteed to arrive within 1 or 2 business days depending on which expedited option you have chosen.
If I am not home to receive my package?
We do not require signature on package deliveries. However your postal delivery carrier might find it unsafe to leave your package unattended. In such cases they will be leaving you with a note on how to retrieve your item or schedule a re-delivery.
How do i track my order?
Please click here to reach our order tracking page or simply sms/text the word TRACK to XXXXXXX. (Standard text message rates may apply from your carrier)
My tracking has no information available yet?
If your package just left our fulfillment center, it may take up to couple of hours for the tracking information to register in the carrier systems. If you are still experiencing this issue the next following days, please contact us and we would be happy to look into the issue for you.